If you have never signed up for a hosting account or you’re switching companies and the new one employs an interface that you haven’t seen before, you may get baffled about how to execute a given task in your account or on your personal computer. That is the reason why, some web hosts have prepared a knowledge base, which presents the most frequent enquiries and problems connected with their platform, rather than adding only generic information. This type of knowledge base will allow you to find the desired info quickly and effortlessly, so you will not need to spend time and effort on issues that may require something as simple as hitting a button or checking a tickbox. In this way, not only can you get things done, but you can also get to know plenty of new and valuable facts, both about the way you can administer your account and about the way the web hosting service functions as a whole.
Extensive Online Documentation in Cloud Hosting
If you’ve ordered your very first cloud hosting plan from our company or have transferred your website over to us, you will grow familiar with our platform and our in-house created Hepsia hosting Control Panel in no time thanks to the fact that we have prepared a detailed web-based knowledge base where you can find all the info that you may ever need – both general info with regards to the service as a whole and more concrete info about the different features that you can use and the problems that you might experience. The articles themselves are available in 2 locations. The full article collection is accessible through the Help section of the Control Panel. You can read articles that are dedicated to the different features in every section of the Control Panel too. You can get to know how to accomplish more or less everything, from enabling an .htaccess file to managing a mailing list, and all the articles feature step-by-step guides, so you won’t ever become bewildered due to an unclear text. Certainly, in case you stumble upon a more specific obstacle and you’re unable to find anything about it in our knowledge base, you can touch base with our customer care team 24/7.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers come bundled with an elaborate online article archive where you can find any info that you may require about our web hosting services or about the Hepsia hosting Control Panel that we use. We have compiled it based on the feedback that we have received from our clients over the years and, hence, our articles address particular issues that you may stumble upon and present the most effective means of correcting them, for instance receiving a 500 Internal Server Error message or not being able to send emails from your computer although you have the right SMTP settings. The articles are available in each section of the Control Panel and you can check them at any time. They can help you heighten your knowledge not only about our services, but also about the web hosting sphere in general, as they contain how-to guides and general info such as what file access permissions or cron jobs are.