24/7 Customer Support
Why is the provision of a high quality customer support service crucial on today?s Internet hosting marketplace? Which are the common customer support channels?
Being able to get in touch with your cloud hosting company whenever you have any type of questions or encounter any difficulties is quite important and how fast they will answer back and take action can be essential, in particular when your site is business-oriented, as more downtime can often mean losing prospective customers. The support solutions are also an easy way to recognize genuine providers from resellers. The second in most cases answer just to e-mails or support tickets and you will need to wait for a whole day or more in order to receive a reply. In case the problem requires a few responses, you'll end up losing a few days so as to get a basic problem resolved. Using a legitimate and trustworthy web hosting supplier, you will be able to connect with the support at any moment and get an instant reply whatever the issue or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Hosting
We supply 24/7 billing, customer and tech support for our cloud hosting
. Even if you are not our client yet and you have some questions, we can help you promptly and supply you with the necessary info, to give you a choice to make the very best decision when you obtain a new web hosting account. We are available any time, including holidays and weekends, and we provide several means of communication to get in touch with us - phone, live chat, email messages and support tickets. For your benefit, we have a couple of telephone numbers worldwide, so that you're able to call the one that is closer to you. The max response time for your email messages and the tickets is 1 hour. The standard response time is no more than 15-20 min, so you can forget about waiting for days to get support for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You can try our support services even before you get a semi-dedicated server
account from our company since we have telephone and online chat support for billing, pre-sales and basic queries. Our agents will assist you to select the most suitable plan or offer you information about our servers, in order to confirm whether the system requirements for your web sites are met. If you are an existing client, you can also get in touch with us through email or through our ticketing system, which can be accessed from the Hepsia hosting Control Panel. We warrant that any time you use any of these 2 ways of communication, you'll receive a response within no more than an hour and that’s 24/7, including weekends and official holidays. In case you've employed the web hosting services of other suppliers, even large ones, you can compare the reply time due to the fact that it usually takes an entire day for them to address a ticket.
24/7 Customer Support in VPS Servers
In case you have a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for every server-related issue or fordifferent problems and / or questions with regard to the pre-installed software the server comes equipped with. If you haven't purchased a VPS server
package yet, you can find out more details about our services by giving us a call or by using our live chat service. For more tech issues, you're able to send an e-mail message or open a trouble ticket through your billing Control Panel and you'll get support within no more than 1 hour regardless of the time of the day, even on holidays and weekends. The typical answer time generally does not extend past 30 minutes. If you need assistance with third-party software, you are able to use the Managed Services upgrade that you can add to each and every VPS package and our admins can help you with any installation or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server
through us, you're able to contact us at any time using a number of channels and the max time that you'll need to wait for a reply is up to 1 hour, which means that you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it is a weekend or a holiday and we can help you with anything relevant to the applications that are pre-installed on the server. To contact us about a tech issue, you're able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an email message. In case you have any general questions or you would like to learn more about our solutions before you order, you can use our live chat or you can call one of the local telephone numbers that we have in different countries around the world. In the event that you need help with third-party software that you cannot install or manage properly, you are able to add the Managed Services upgrade to your current plan and our system administrators will assist you.