A ticketing system is the most popular channel of correspondence that hosting providers offer to their clients. It is typically part of the billing account and is the most efficient way to fix an issue that takes some time to investigate or that has to be escalated to a server admin. Thus, all comments added by either side will be stored in the very same place in the event that someone else needs to work on the given issue and the info in the ticket will be available to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which means that you’ll have to sign in and out of no less than two accounts to complete a given task or to contact the hosting company’s client care staff. If you’d like to administer several domain names and each one of them is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. Plus, it could take significant time for the provider to reply to your ticket requests.