A ticketing system is the most popular channel of correspondence that hosting providers offer to their clients. It is typically part of the billing account and is the most efficient way to fix an issue that takes some time to investigate or that has to be escalated to a server admin. Thus, all comments added by either side will be stored in the very same place in the event that someone else needs to work on the given issue and the info in the ticket will be available to all parties. The drawback of using a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which means that you’ll have to sign in and out of no less than two accounts to complete a given task or to contact the hosting company’s client care staff. If you’d like to administer several domain names and each one of them is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. Plus, it could take significant time for the provider to reply to your ticket requests.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our cloud hosting is not separate from the hosting account. It’s an integral part of our full-featured Hepsia hosting Control Panel and you will be able to access it at any given moment with just several mouse clicks, without needing to leave your hosting account. The ticketing system features a quick-search box, which will help you track down any trouble ticket that you’ve posted in the past, if necessary. Additionally, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can find out how to solve a given issue even before you submit a ticket. The response time is no more than 60 minutes, which means that you can obtain quick assistance at any given moment and in case our customer care staff recommends that you do something in your account, you can do it on the spur of the moment without needing to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We find it more convenient to manage everything in one single place, which is the reason why we’ve implemented a trouble ticket system into the custom-created Hepsia Control Panel, which is available with every semi-dedicated server package. This will enable you to manage the correspondence with our technical support team together with your data, which implies that you will not have to remember one more username for another interface. You will be able to send a new ticket or to track down the status of an old one with less than a couple of clicks of the mouse whilst you are browsing the files hosted in your account. Plus, you can look through older tickets using a clever search box or read applicable help articles, which include solutions to common complications. The built-in trouble ticket system is closely monitored 24-7 with the maximum response time being only 1 hour, so there’ll always be someone to assist you.