A live chat is one of the several channels of communication offered by some web hosting suppliers as part of their support service. Determined by the company, the chat can be used for pre-sales, billing and/or technical assistance. This way of contact is quicker compared to a support ticket and it makes it much less likely to misspell or misunderstand a word in comparison to a telephone call with an agent. Furthermore, when the issue that you experience requires some time to be investigated and dealt with, you'll be able to do something else in the meantime instead of just waiting, like you would have to do when you call. Also, you can use a live chat support service completely free provided that you have world wide web access even if your hosting supplier is based in another country and they do not have a local phone number that you can call.
Live Chat Support in Cloud Hosting
We provide a live chat assistance service for all cloud hosting
that we offer and we will assist you with almost everything live. If you do not have an account with us yet, we will give you more details about the packages so as to help you to pick the most appropriate plan. If you are an existing client, we are able to help you with any billing or general issue and also with a number of common tech troubles, for example an email address setup in a desktop e-mail client. When you are unable to call us for whatever reason or you're in some country where we don't have a local phone number, the live chat will be the best option to get in touch with us. Of course, some situations need extra time to analyze and test, therefore you will need to open a support ticket to our technicians, however, we will save you time and assist you with various problems on the chat.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as standard with our services, therefore if you have any questions for our Linux semi-dedicated servers
, you can speak with our customer care team anytime no matter if you've already purchased your account or not. In general, the chat service is intended for billing, pre-sales and basic questions and problems, but we are able to assist you with quite a few technical questions as well. We will help you choose the optimal package for your web sites in case you don't have an account yet, we can answer all the billing questions or issues you may have or we can help you with setting up your new email address on your PC or smart phone - all this will be done quickly as our live chat service is online all day, every day. Any time you require support, you can talk with a representative and save considerable time.