If you’ve got a site, a problem could always occur and it doesn’t automatically have to be related to the web hosting service. For example, something might go wrong when you bring a web app up to date or some critical data might be edited or deleted mistakenly. Irrespective of what the essence of the problem may be, you’ll have to contact the respective customer care staff and ask them to restore a backup or to assist you in solving the problem that you are having. How promptly they will do this will predetermine how much time your websites will be offline. For particular sites like community sites or e-shops, a frequent unreachability can too often mean lost users and money. That said, it is very important that you use the services of a hosting company that provides not only a good client support service, but also a prompt one.
One-Hour Response Guarantee in Cloud Hosting
Our cloud hosting include a 60-minute reply guarantee, which goes to say that irrespective of what inquiry or issue you may have, we will always be there to help you out. The fact is, it rarely takes more than half an hour to get an issue solved or an enquiry answered, and this is valid for both technical and pre-sales matters. Our technical support team representatives are available 24/7, even on holidays and weekends, which means that you’ll receive immediate help at any time. We are aware of precisely how priceless time can be, so by the time we reply to your support ticket or e-mail, we will have examined the issue and, if we haven’t found a solution, we will give you more info on what you need to do on your end, when the case requires it. With our support services, you can rest assured that there will be someone to lend you a helping hand instantly, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
Our technical support staff members will be at your service at all times and they’ll respond to any ticket that you send from the web hosting Control Panel within no more than sixty minutes. The ticket response time is guaranteed irrespective of whether you have a general question related to your semi-dedicated server or you encounter some problem and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we’ll be there to assist you, as we are available 24-7-365 to tackle any technical, billing or general issue. If you get in touch with us about anything that is within our capabilities, we’ll resolve it before we reply, which implies that you will not have to wait for hours or even days while the problem continues. In case there is something that you have to do on your end, we’ll supply you with the needed details – what workable solutions to try out, what steps to take, etc.