Though this is not the mainaspect for you to recognize a dependable cloud hosting supplier from a bad one and a reseller from an actual supplier, having the option to call and talk with a live person is a sign that you are not working with a one-person firm and that you'll be able to reach someone every time you're in need of help. The telephone support for hosting services may range from general to expert, therefore the problems that can be resolved with a call vary based on the particular supplier. In most cases, these matters are simpler and feature billing or 1st level technical issues as more difficult problems generally require a support ticket where both you and the administrators can follow what's going on with a given situation. Nonetheless, being able to call your supplier can save you considerable time and efforts for the countless small things which will eventually appear when you manage your website hosting account.
Phone Support in Cloud Hosting
If you decide to get one of our cloud hosting, you can speak with our customer support team over the phone for 14 hrs per day. We will help you choose the most suitable plan for your sites as we are aware that it's better to discuss these issues with a live person. In case you already have an account, we are able to assist you with all your sales/billing questions as well as general issues, even with some technical matters that do not require a long time or escalation to a system administrator since it is more convenient to open a support ticket for time-consuming matters and have the communication in a single place. We now have phone numbers in the United States, Great Britain and Australia, so you'll be able to call the one you prefer and talk with our agents.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there is always somebody to assist you if you have any queries about the semi-dedicated server packages that we offer. Whether you need to learn more about the plans, you have a billing issue or some general issue, you can give us a call. Though some more complicated issues may need a ticket so as to give some time to our technical support crew to analyze, we can assist you with various tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the United states of America, the UK and Australia, we have local telephone lines in these countries as well. If you are in a different country, we also have a global number where you are able to contact us.