Technical Support Channels
A 60–Minute Support Ticket Response Guarantee
Every support request you send to us will be replied to within maximum 1 hour. In case your ticket or e–mail needs additional assistance from an administrator, we’ll without delay forward it and leave a note to notify you that your issue is being worked on. If you take advantage of our Optional Admin Services package, all of the tasks included there will be executed at a time that suits you.
A Premium Help Desk Support Service
If you need help working with our Web Control Panel or with any of the apps that we’ve installed on the dedicated server on your behalf, don’t hesitate to contact the customer support team anytime through the ticketing system. What’s more, in case you require assistance administering your dedicated hosting server, you can make use of the Optional Admin Services package, which includes weekly Operating System updates, installation and problem troubleshooting services, server monitoring and restarting services, data backup disk space, etc.
A User–Friendly Help Section
We have provided our Web Control Panel with an exhaustive knowledge base, which includes elaborate explanations of all its features and functionalities. Additionally, we have prepared detailed video tutorials that will further explain to you how to perform a given action or solve a common problem. The help articles and the video tutorials are easily reachable from each section of the Web Control Panel through the Videos and Help buttons situated in the upper right corner.