Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Solution Warranty

  • Each ticket you send to our customer support Dept will be replied to within less than 60 mins. All general problems shall be answered immediately. Yet, if the help question you have sent us requires some help from a trained technician, we’ll send the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Professional Customer Support Service

  • We’ll be on line for you 24x7x365 to supply guidance and client support as well as to help you with any trouble that you might have while dealing with your virtual server. We can easily support you with all pre–installed programs, including your Operating System, server management panel (depending on the VPS type) and the Web Control Panel designed entirely by us.

  • Intuitive help center

  • An Intuitive Help Zone

  • A thorough and constantly updated article base is integrated into our in–house built Web Control Panel. It offers you quick tips about how to conduct all the general web site administration duties. The Help zone provides detailed how to tutorials and step–by–step video courses. You can open the Help area by clicking the Help or Video buttons in the right corner of each Control Panel section.