1 hour ticket response
Fast assistance is our greatest priority and that is why we have a team of capable support engineers who are prepared to provide a fast answer to any question that you might have. Simply send your helpdesk ticket from the Web Control Panel and we’ll reply within 1 hour at the latest. In fact, we strive hard and aim for a twenty–minute trouble ticket response time.
A First–Class Tech Support Service
Each member of our customer care team has several years of experience in the cloud hosting niche and almost all of them have been with us for at least five years. They are all ready to reply to all your inquiries in the most competent way possible.
A User–Friendly Help Center Section
To help you find a quick hint on how to use a certain service, we have included a really intuitive Help section in your Web Control Panel. You can search through an extensive collection of web hosting account administration articles and website management articles, consult the F.A.Q. database or watch our step–by–step video tutorials.
